Southampton printing company took advantage of Heidelberg’s ‘3S’ service
January 9, 2010 by Gareth
The company had been using independent engineers for two decades. After a detailed review of their maintenance budget they found that it was costing more than going direct to the manufacturers, even though the independent’s hourly rates were lower. Hobbs operations director Graham Bromley said:
“We were suffering from multiple visits. Heidelberg engineers could come once and fix it. They cost more per hour, but less overall.”
Hobbs equipment includes four two colour SM 102 perforators. They were experiencing problems with independent engineers being unable to fix some technical issues on their newer machines.
Heidelberg has been concentrating on their Service, Spares and Supplies (‘3S’) business and say that customers are becoming more aware of the advantages in difficult times. Uptime is very important in manufacturing operations and Heidelberg say “2-3% productivity gains can make all the difference.” Mr. Bromley added:
“Heidelberg has been very proactive. That’s been the big swing for us. They’re being much more flexible and they’re being much more imaginative than they used to be with pricing.”
Cheaper hourly rates may seem the obvious way to keep printer maintenance costs down. However, a closer look at all the variables involved may prove that this is not the case. This printing company in Southampton has experienced benefits by going direct to the manufacturers.